Having problems receiving our emails?

This page shows how to check your Spam filter and Whitelist our Emails to ensure delivery

Checking your Spam / Junk Mail Folders

MSN Hotmail, Outlook.com, Live.com | Yahoo! Mail | AOL Mail | Gmail | Apple me.com, iCloud.com, mac.com

Our Email Sending Address are :

• info@lakeshorepoolkingston.net
• poolmanager@lakeshorepoolkingston.net
• membership@lakeshorepoolkingston.net

MSN Hotmail, Outlook.com, Live.com

• Log in to the webmail version of your email account HERE
• To check your Junk Folder, simply click the Junk folder link on the left.

How to add us to your Safe Senders / Whitelist for MSN Hotmail, Outlook.com, Live.com.

Yahoo! Mail

• Log in to the webmail version of your email account HERE.
• To check your Spam Folder, simply click the Spam folder on the left. [You may need to click ‘more’ to see it]

How to add us to your Safe Senders / Whitelist for Yahoo! Mail.

AOL Mail

The Spam Folder uses special icons to indicate each message type, such as e-mail from bulk senders or e-mail from people you don’t know. It also displays the date the e-mail was received, the sender’s e-mail address, and the e-mail’s subject line.

To check the spam folder:

• Sign on to the AOL® webmail service HERE.
• Click the Mail menu, then click Spam Folder.
• Your Spam Folder will open and display a list of any messages designated as spam.

AOL Help on Spam, Privacy and Whitelisting

How to add us to your Safe Senders / Whitelist for AOL Mail.

Gmail

• Log into your Gmail webmail account HERE
• If the Spam folder does not appear on the left, click the “more” option just above contacts
• Select Spam to view messages in the spam folder

Note: Gmail’s spam filters also work in your IMAP client by automatically diverting messages that are suspected of being unwanted messages into ‘[Gmail]/Spam’ and keeping them out of your inbox. Sometimes it’s easier to find the offending email by searching for it using the search box at the top of the screen.

How to add us to your Safe Senders / Whitelist for GMail.

Apple me.com, iCloud.com, mac.com

• Log into your iCloud webmail account HERE
• Select Junk/Spam to view messages in the spam folder
• Search for and select the email falsely marked as spam and click ‘Not Junk’ in the notification bar.

How to add us to your Safe Senders / Whitelist for Apple me.com, iCloud.com, mac.com.

White Listing or adding us to your Safe Senders list

Whitelisting a sender will make sure that messages from a specific email address are always sent to your email inbox.

MSN Hotmail, Outlook.com, Live.com | Yahoo! Mail | AOL Mail | Gmail | Apple me.com, iCloud.com, mac.com

MSN Hotmail, Outlook.com, Live.com

Add the From address you want to receive mailings from to your MSN Hotmail, Outlook.com, Live.com Safe List:

• Open your mailbox HERE and go to Settings then Options (upper right hand corner).
• Under the “Junk E-Mail” section, you’ll see “Safe Senders”.
• Click the “Safe Senders” link.
• Add domain @lakeshorepoolkingston.net into the dialog box.
• Click the “Add” button next to the dialog box.

Tip: If the mailing is in your “Junk E-Mail Folder”, open the email and click the “Not Junk” button.

Note: You should also check that the mailing’s email address is not in your Blocked Senders list. You can find your Blocked Senders list by following the directions above and going to “Blocked Senders List” instead of “Safe List”. If you see the mailing’s from address on this list, select it and click the Remove button.

Yahoo! Mail

Set up a filter to redirect the mailing you want to receive in your inbox:

• Open your mailbox HERE and click on “Settings” (upper right hand corner).
• Then select “More Settings” and then “Filters” on the left hand side.
• Click the “Add” button on the Filters page.
• In the “From header:” row, make the drop down “contains” and put @lakeshorepoolkingston.net in the box.
• At the bottom of the page Click the “Choose Folder” pull down menu and select “Inbox”.
• Click the “Save Filter” button.

Tip: If the mailing is in your Yahoo Spam Folder open the email and click the “Not Spam” button.

Note: You should also check that the mailing’s email address is not in your “Blocked Addresses” list. You can find your “Blocked Addresses” list by clicking “Settings” then “More Settings” and then “Security & Privacy” on the left hand side. If you see the mailing’s from address on this list, select it and click the “Remove Block” button.

AOL Mail

Add the “From address” you want to receive mailings from to your AOL address book:

• Click the “Mail Options” menu and select “Address Book”.
• Inside the “Address Book” window, click the “Add” button.
• Inside the “Address Card for New Contact” window add @lakeshorepoolkingston.net in the “Other E-Mail” field.
• Make our From address the “Primary E-Mail” address by checking the associated check box to the right of it.
• Click the “Save” button. I